Storage Burroughs Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Burroughs provides removal, storage and associated services to its customers in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Storage Burroughs, the provider of removal and storage services.
Customer means the person, firm or organisation that requests or contracts for the services of the Company.
Services means any removal, transport, storage, packing, unpacking, handling, or related activities carried out by the Company for the Customer.
Goods means the items of property which are the subject of the Services.
Premises means the collection address, delivery address, property or site where the Services are carried out.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions.
Scope of Services
The Company provides household and commercial removals, storage services, packing and unpacking, and related handling of Goods within its designated service area in the United Kingdom. Any additional or specialist services will be provided only if expressly agreed in writing.
The Company may use its own vehicles, storage facilities, equipment and staff, or may engage carefully selected subcontractors to carry out some or all of the Services. The Company remains responsible for the proper performance of the Contract.
Booking Process
All bookings are subject to availability and to acceptance by the Company. A Contract will only come into existence when the Customer has accepted the Companys quotation, confirmed the booking details, and the Company has issued a written or electronic confirmation.
The Customer is responsible for providing accurate and complete information when requesting a quotation, including but not limited to property access details, volume and nature of Goods, special handling requirements, parking restrictions, and any items requiring dismantling or special equipment. The quotation is based on the information supplied; amendments may result in a revised price.
The Company may request to carry out a survey of the Premises or of the Goods prior to confirming a quotation. Surveys may be carried out in person or remotely, using images or video. The Customer must ensure that any representations made during the survey are accurate and not misleading.
Provisional bookings are not guaranteed until confirmed by the Company. The Company reserves the right to decline any booking without providing a reason, particularly where it considers that the Goods or Premises present unusual risks or are unsuitable for the Services offered.
Quotations and Pricing
Unless otherwise stated, quotations are provided free of charge and are valid for a limited period specified in the quotation. If no validity period is specified, quotations will remain valid for 30 days from the date of issue, subject to availability of resources at the time of booking.
The quotation covers only the work specifically described. Additional services requested by the Customer or required due to inaccuracies or omissions in the information provided may incur additional charges. Such charges will be reasonable and in line with the Companys prevailing rates.
The Company reserves the right to adjust its prices to reflect changes in fuel costs, labour, taxes, tolls, congestion charges, or other factors beyond its reasonable control that significantly affect the cost of providing the Services. Any such adjustment will be communicated to the Customer as soon as reasonably practicable.
Payments and Charges
Unless otherwise agreed in writing, payment for removals and storage is due in advance of the service date. The Company may require a deposit to secure a booking, with the balance payable by a specified date before the work is carried out. For ongoing storage, payments are typically due monthly in advance.
The Company accepts payment by methods specified in its quotation or booking confirmation. The Customer is responsible for ensuring that cleared funds reach the Company by the due date. Failure to make timely payment may result in postponement, suspension or cancellation of the Services.
Where payment is not received by the due date, the Company may charge interest on the overdue amount at a reasonable rate permitted under applicable law, accruing on a daily basis until payment is received in full, together with any reasonable costs incurred in recovering the debt.
For commercial Customers, the Company may agree alternative payment terms subject to satisfactory credit checks. In such cases, the Customer agrees to pay all invoices in full within the agreed credit period. The Company reserves the right to withdraw or revise any credit terms at any time without prejudice to its existing rights.
Cancellations and Postponements
The Customer may cancel or postpone a booking by providing notice to the Company. Cancellation and postponement charges may apply, calculated by reference to the time between the notice and the scheduled service date.
If the Customer cancels more than a specified number of working days before the scheduled date, the Company will generally refund any payments received, subject to deduction of any non-recoverable costs. If cancellation occurs closer to the service date, a percentage of the quoted price may be charged to cover the Companys administration, staffing and lost opportunity costs.
The Company will set out its current cancellation and postponement scale in the quotation or booking confirmation. In any event, the Company will act fairly and proportionately, taking into account the notice given and the nature of the work.
If the Company must cancel or significantly change a booking due to operational reasons or events beyond its control, it will notify the Customer as soon as practicable and will offer an alternative date or a refund of payments received for the affected services. The Company will not be liable for any indirect or consequential losses arising from such cancellation or change.
Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate access, parking and permissions are available at both collection and delivery Premises, including any necessary permits for loading or unloading.
Complying with building regulations, property rules, and any restrictions imposed by landlords, managing agents or local authorities.
Preparing the Goods for removal or storage, unless packing services have been arranged, including proper labelling and secure packing of fragile or delicate items.
Removing or securing valuables, important documents, money, jewellery and other items that should not be transported or stored with general household or business goods.
Being present, or appointing a responsible representative, during the removal and delivery to provide instructions and sign relevant documentation.
The Customer must not include in the Goods any items that are prohibited, dangerous, illegal, perishable, or otherwise unsuitable for removal or storage, including but not limited to explosives, flammable or corrosive substances, gas cylinders, firearms, live animals, plants, or waste materials.
Storage Terms
Where the Customer contracts for storage, the Goods will be stored in facilities selected by the Company, which may include containerised or racked storage. The Company will use reasonable care to protect the Goods from damage, theft or deterioration, but cannot guarantee any particular temperature, humidity or environmental conditions unless expressly agreed in writing.
Storage charges are calculated according to the volume or type of storage space allocated, together with handling and administrative fees as stated in the quotation. Storage charges are payable in advance at the agreed intervals. If payment is not made on time, the Company may exercise a lien over the Goods and may restrict access until all sums due have been paid.
The Customer must notify the Company of any change of contact details while the Goods remain in storage. If the Company is unable to contact the Customer for an extended period, it may take reasonable steps to safeguard its position, which may include the sale or disposal of Goods in accordance with applicable law, where charges remain unpaid.
Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods while in the Companys custody or control will, to the extent permitted by law, be limited to a fixed amount per item or per consignment, or to a declared value agreed in writing with the Customer and reflected in the quotation.
The Company strongly recommends that the Customer arranges adequate insurance to cover the full value of the Goods during removal and storage. On request, the Company may provide details of insurance options available through third-party insurers, but it is the Customers responsibility to ensure that any policy arranged meets their needs.
The Company will not be liable for loss or damage arising from:
Inherent defects, natural deterioration, or pre-existing damage in the Goods.
Insufficient or unsuitable packing or preparation by the Customer or third parties.
Acts or omissions of the Customer or their representatives, including failure to provide accurate information or adequate access.
Events beyond the Companys reasonable control, including extreme weather, traffic delays, strikes, civil unrest, or acts of public authorities.
Any indirect, consequential, or purely economic losses such as loss of profit, loss of use, or loss of opportunity.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which it would be unlawful to exclude or restrict liability.
Claims and Notification
If the Customer believes that any Goods have been lost or damaged during the provision of the Services, they must notify the Company in writing as soon as reasonably practicable and, in any event, within the time limit specified in the quotation or booking confirmation.
The Customer should provide a clear description of the loss or damage, together with any relevant evidence, and allow the Company a reasonable opportunity to inspect the Goods and investigate the circumstances. Failure to notify within the applicable time limit may affect the Customers ability to pursue a claim.
Waste Regulations and Prohibited Items
The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not knowingly transport or dispose of rubbish, hazardous materials or controlled waste except where expressly agreed and appropriately licensed.
The Customer must not present for removal any items which are considered waste or require specialist disposal, including chemicals, oils, asbestos, medical waste or electrical items that are beyond use, unless such materials have been properly declared and a separate agreement reached for compliant handling and disposal.
If the Company discovers that it has inadvertently been given waste or prohibited items, it may return such items to the Customer, arrange for their lawful disposal at the Customers expense, or notify the relevant authorities where required by law. The Customer will be responsible for any fines, charges or liabilities arising from the improper inclusion of such items among the Goods.
Access, Health and Safety
The Company reserves the right to refuse to carry out any part of the Services if, in its reasonable opinion, this would put its staff, the Customer, third parties or property at risk of harm or would breach health and safety requirements.
The Customer must ensure that access routes are safe, floors and stairways are clear, and any known hazards at the Premises are disclosed to the Company prior to the commencement of work. The Company may take reasonable measures to protect flooring, walls and other surfaces but cannot guarantee that minor scuffs or marks will not occur in tight or restricted spaces.
Subcontracting and Assignment
The Company may subcontract or assign its rights and obligations under the Contract in whole or in part, provided that it remains responsible for the proper performance of the Services. The Customer may not assign or transfer their rights under the Contract without the Companys prior written consent.
Data Protection and Privacy
The Company will collect and process personal information about the Customer for the purposes of providing quotations, managing bookings, delivering Services, processing payments and complying with legal obligations. The Company will handle such information in accordance with applicable data protection legislation and its privacy practices, using appropriate technical and organisational measures to safeguard personal data.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions, including any non-contractual disputes or claims, except that the Company may take proceedings in any other jurisdiction where this is necessary to protect its rights or enforce a judgment.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under the Contract shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or representations, whether written or oral.
