Burroughs Storage Terms and Conditions

These Terms and Conditions set out the basis on which Burroughs Storage provides storage-related services to customers in the UK. By making a booking, confirming a service, or otherwise using our storage services, you agree to be bound by these terms. Please read them carefully before placing a booking. If you do not agree with any part of these terms, you should not proceed with the booking process.

In these terms, references to “we,” “us,” and “our” mean Burroughs Storage, and references to “you” or “your” mean the customer, hirer, or business entering into the contract with us. These storage service terms apply to all bookings unless we expressly agree otherwise in writing. They are intended to provide clear rules about booking, payment, cancellation, liability, waste handling, and the legal framework governing the agreement.

These terms apply to storage services offered on a service basis and are not intended to create any guarantee beyond the specific service confirmed at booking. We may update these terms from time to time, but any changes will not affect a booking already accepted unless required by law or agreed in writing. The version in force at the time of your confirmed booking will normally apply to that booking.

To make a booking with Burroughs Storage, you must provide accurate and complete information, including the type of goods, required storage duration, access needs, and any special handling requirements. A booking is only confirmed once we have accepted it and, where applicable, received the required payment or deposit. We reserve the right to decline a booking if the requested service is unsuitable, unavailable, or likely to breach legal, safety, or operational requirements.

All bookings are subject to availability and may be accepted, amended, or refused at our discretion. Any quotation provided before confirmation is an invitation to treat and does not constitute a binding offer. The final service scope may be described in a booking confirmation, service schedule, or written communication issued by us. It is your responsibility to check all booking details carefully and notify us promptly of any errors.

You must ensure that any person placing a booking on your behalf has authority to do so. If you book as a business, organisation, or agent, you confirm that you have authority to bind that entity to these storage service conditions. We are entitled to rely on the information you provide when preparing the service and pricing any storage arrangement.

Payment terms will be confirmed at the point of booking or in the invoice issued by us. Unless stated otherwise, charges must be paid in full in advance, on the due date, or within the payment period set out in the booking confirmation. We may require a deposit, advance payment, recurring payment, or other form of security before beginning the service. Where payment is not received on time, we may suspend, delay, or cancel the booking without liability to you.

All prices are stated in pounds sterling unless otherwise agreed. Any applicable taxes, fees, charges for special handling, extended service periods, or additional work requested by you may be added to the final amount due. If a booking is extended beyond the agreed term, or if you require additional time, access, labour, or materials, you will be charged the relevant rates then in force. Any overdue sums may accrue interest and recovery costs to the extent permitted by law.

We may use third-party payment processors or invoice systems to facilitate payment. Your use of such services may be subject to their own terms, but this does not reduce your obligation to pay us under these terms. You must ensure that all payment details are valid and that funds are available. If a card payment is reversed, declined, or charged back without valid reason, we may treat that as non-payment and take appropriate recovery action.

Cancellation rules depend on the stage at which your booking is cancelled and any costs already incurred by us. If you cancel before the service starts, we may retain or charge a reasonable administration fee and any non-refundable costs, unless a different cancellation policy was set out in your booking confirmation. If you cancel after the service has started, you will be liable for charges relating to work already carried out and any non-recoverable commitments made by us.

Where a minimum notice period applies, your cancellation will only take effect from the time we receive written notice from you. Oral cancellations may not be accepted unless we confirm them in writing. If we cancel because you have breached these terms, provided false information, failed to pay, or requested services that we are unable to continue safely or lawfully, you may remain liable for costs already incurred.

We may also suspend or terminate a booking immediately if continued performance would create a risk to health and safety, property, or legal compliance. In such cases, you must remove any goods or cooperate with our instructions without delay. Where a service is terminated due to your breach, no refund will be due for the unused portion of the booking except where required by law.

You are responsible for ensuring that all goods handed over for storage are lawfully possessed, accurately described, and suitable for storage. You must not store items that are hazardous, illegal, stolen, improperly packaged, infectious, or likely to cause damage, contamination, or nuisance. This includes any waste, chemicals, pressurised containers, combustible materials, or other restricted items unless we have expressly agreed otherwise and such storage is lawful.

You must inform us in advance of any item that may require special treatment, lifting, isolation, temperature control, or additional precautions. Failure to disclose such information may result in refusal of service, additional charges, or removal of the relevant goods at your cost. We may inspect items where reasonably necessary to confirm compliance with these terms, legal obligations, or safety requirements.

Any property left with us that is not collected by the agreed end date may be subject to continued charges, storage restrictions, disposal procedures, or other action permitted by law and by our service agreement. We will take reasonable steps to notify you before taking such action, but we are not responsible for losses resulting from your failure to collect or remove goods on time.

Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in providing our services, but we do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to this, we are not responsible for indirect or consequential losses, loss of profit, loss of business, or losses arising from your own actions or omissions.

We are not liable for damage, loss, or deterioration caused by the nature of the goods, inadequate packaging, latent defects, insects, vermin, moisture, temperature fluctuations, or events beyond our reasonable control. You remain responsible for insuring your goods against loss or damage, unless we have expressly agreed in writing to provide insurance or another specific protection. Any limits of liability stated in a booking confirmation will apply in addition to these terms, provided they are lawful.

Where we are found liable for any loss or damage, our total liability will, to the maximum extent allowed by law, be limited to the amount paid or payable for the relevant service, unless a higher amount is required by statute or expressly agreed in writing. You must notify us of any alleged loss or damage as soon as reasonably possible and in any event within a reasonable period after the issue arises.

Waste regulations are an important part of our service standards. You must not deposit, abandon, or leave waste with us unless the service specifically allows it and we have agreed the nature of that waste in advance. For the purposes of these terms, waste includes unwanted materials, packaging, broken items, contaminated goods, and anything that has been discarded rather than stored for later use. We may refuse any material that does not comply with applicable waste laws or environmental requirements.

You are responsible for ensuring that any waste you present is correctly described, segregated, and packaged in line with applicable UK waste regulations. If you misdescribe waste or fail to identify hazardous, regulated, or special-category materials, you will be responsible for all resulting losses, costs, clean-up charges, disposal fees, fines, and claims. We may require supporting information to verify lawful handling and disposal arrangements.

Where waste is accepted by us, it must be transferred, handled, and disposed of only in accordance with the law and any agreed service scope. We reserve the right to reject, quarantine, or remove any item that creates a legal or environmental risk. Nothing in these terms permits unlawful dumping, fly-tipping, burning, or disposal of controlled materials. If we incur costs because you have breached waste obligations, you must reimburse us on demand.

We may assign, subcontract, or transfer any part of our obligations where reasonably necessary to deliver the service, provided this does not materially reduce the standard of service we agreed to provide. You may not assign your rights or obligations without our prior written consent. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Failure by us to enforce any right or remedy under these terms does not amount to a waiver of that right or remedy. Any waiver will be effective only if given in writing. These terms, together with the booking confirmation and any written variation agreed by us, form the entire agreement between you and us in relation to the storage service, and they replace any prior discussions or understandings on the same subject.

These storage service terms are governed by the laws of England and Wales, and any dispute arising from or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer with rights under mandatory law, nothing in these terms affects those rights. For business customers, all disputes, claims, and proceedings must be dealt with under this governing law clause unless otherwise required by statute.